1. What is your refund policy?
We want you to be completely satisfied with your purchase from Nutrizo Advancis HealthCare Pvt. Ltd. If you are not, we offer a simple and hassle-free refund process.
2. Who is eligible for a refund?
To qualify for a refund:
- The item must be returned within 30 days of purchase.
- The item must be unused, unopened, and in its original condition.
- You must provide proof of purchase (order confirmation or receipt).
3. Are there any non-refundable items?
Yes, the following items are non-refundable:
- Sale items
- Gift cards
4. How do I request a refund?
To request a refund:
- Contact our customer service team at nutrizoadvancis@gmail.com.
- Share your order number and reason for return.
- We will provide a return shipping label and further return instructions.
5. How does the refund process work?
- Once we receive and inspect your return, we will notify you via email.
- If your return is approved, your refund will be processed and credited to your original payment method within 5-7 business days.
6. Do you offer exchanges?
Currently, we do not offer direct exchanges.
If you wish to exchange an item, please return it for a refund and place a new order for the desired item.
